ChuckKinney.com Refund Policy

Last updated: September 6, 2026

ChuckKinney.com is operated by SynquUp, LLC (“we,” “us”). This policy explains how refunds work for purchases made on chuckkinney.com. This policy is the sole and complete refund policy for chuckkinney.com. No other statement on this site, in marketing materials, or from a representative overrides these terms unless confirmed in writing by us.

Physical products (paperback books)

Returns must meet all of the following to qualify for a refund:

•             Request initiated within 30 days of delivery — this window is firm and is not extended for any reason, including but not limited to shipping delays outside our control, holidays, or personal circumstances.

•             Item is returned in unused, resalable condition — no writing, highlighting, or damage.

•             Proof of purchase (order number) is provided.

•             Customer pays return shipping and is responsible for the item until we confirm receipt. We recommend a trackable shipping method — we are not responsible for returns lost in transit.

Refunds are issued only to the original payment method, for the amount actually paid (not the list price, if a discount or bundle price applied). We do not issue cash or check refunds. Once we receive and inspect the returned item, we process refunds within [1-2] business days.

“I didn’t like it” / content-based dissatisfaction is not grounds for a refund on an unused, undamaged book outside the stated window. Book and workbook content, including the personal and clinical perspective shared in it, is described accurately on each product page prior to purchase.

Damaged or defective physical items

If your book arrives damaged, defective, or misprinted:

•             Contact us at chuck@synquup.com within 14 days of delivery — claims made after this window will not be honored.

•             Provide your order number and clear photos showing the damage or defect.

•             We may require the item to be returned before issuing a replacement or refund, at our discretion.

•             Repeated damage claims on separate orders from the same customer may be reviewed for legitimacy before being honored.

Verified damaged/defective claims receive a full refund or replacement, including return shipping, at no cost to the customer.

Digital products (ebooks and the Emergency Life Binder™ — General and Oncology, both digital fillable documents)

If you download it, it’s not refundable. No exceptions.

All digital products, including both Emergency Life Binder™ editions, are delivered as digital downloads or fillable documents. Once a file has been downloaded, opened, filled in, or saved, that purchase is final sale — no refund will be issued, regardless of the reason.

Two situations are handled as a replacement, not a refund, since downloading is unavoidable in each case:

•             The file itself is corrupted or won’t open — contact us within 7 days of purchase and we’ll send a working replacement file. This does not entitle you to a refund.

•             Verified duplicate or accidental order, where the file has not been downloaded at all — reported within 7 days of purchase, this is the only case eligible for an actual refund rather than a replacement, because no download occurred.

•             You didn’t receive the file because of an incorrect or inaccessible email address you provided — this applies to ebooks and both Emergency Life Binder™ editions alike, and is not grounds for a refund; you’re responsible for entering a valid, working email at checkout (see our Digital Product Policy). If we can confirm the issue is on our end, we’ll resend to a corrected address, not refund the purchase.

We don't issue refunds for digital products based on dissatisfaction with content, format, or device/software compatibility discovered after download—that risk sits with the buyer once the file is opened, which is why product pages describe format, field count, and content in detail before purchase. See our Digital Product Policy for full delivery and licensing terms.

Emergency Life Binder™ bundles (Complete Care System, Oncology Care System, Aging Care System)

Bundles combine digital products (and, where a bundle includes one, a physical book). The same rule applies: if any digital component in the bundle has been downloaded, it’s not refundable — and that makes the entire bundle final sale, since bundle components aren’t sold or refunded separately. A bundle refund is only possible if every component, including any physical book, is entirely unused: no digital files downloaded, and any physical book returned in resalable condition within the standard window.

Sale, clearance, and promotional items

Items marked as final sale, clearance, or purchased with a promotional discount code stacked with another offer are not eligible for refund except in cases of verified damage or defect (physical items) or verified corruption/delivery failure (digital items), as described above.

Chargebacks

If you initiate a chargeback or payment dispute without first contacting us to resolve the issue, we reserve the right to contest the chargeback with evidence of the transaction, delivery, and this policy, and to decline future orders from the account or payment method involved.

Fraud and abuse

We reserve the right to deny refund requests, restrict accounts, or decline future orders where we reasonably suspect abuse of this policy, including but not limited to repeated returns, false damage claims, or refund requests inconsistent with normal use.

How to request a refund

Contact us at chuck@synquup.com with your order number and the reason for your request. We’ll respond within [5-7] business days. Refund decisions under this policy are made at our discretion, applied consistently with the terms above.