After more than 30 years across healthcare—from emergency medicine to complex care coordination—I built SynquUp™ to solve one of the system’s most persistent failures: Patients leaving care settings without the structure, clarity, and follow-through they need.
I began my career on the front lines of emergency medical services in the early 1990s, working in rural communities across East Tennessee and in high-volume urban trauma systems in Atlanta. Those years built something no textbook can teach: the ability to make fast, consequential decisions in environments where the margin for error is zero.In the mid-1990s, I was honored to serve as the lead paramedic for the medical team accompanying Jimmy Carter and Rosalynn Carter during a Habitat for Humanity build—one of the defining experiences of my early career.I later deployed to Iraq as a subcontracted medic, providing care for U.S. military personnel, coalition forces, and civilians across multiple sites. In that role, I was responsible for ensuring clinical and operational execution aligned with strict military requirements—an environment that demanded precision, accountability, and leadership at every level. Over the decades that followed, my work expanded across the full continuum of care—from acute treatment and chronic disease management to population health strategy—leading large-scale, multidisciplinary teams with multimillion-dollar budgets. I hold a Master of Public Health.
Every setting showed me how people experience the system—and how completely it can fail them when they need it most.
When my own parents (Chuck and Sue Kinney) faced serious illness, I saw something I had witnessed professionally for decades—now made personal. Despite access to skilled clinicians, they experienced what millions of families face every year: Brilliant clinicians. Broken navigation. No roadmap. No clear next step. No one consistently helping them understand what was coming, what questions to ask, or what rights they had. After more than thirty years inside the system, I found myself confronting the same gaps—with the people I loved most.
When that happens, confusion increases, adherence drops, and avoidable complications—and readmissions—follow. That experience became the foundation for SynquUp™—a system designed to bring structure, clarity, and continuity to moments where the healthcare system often falls short.
Chuck’s experience spans: Oncology & Hematology, Infectious Disease Emergency Medicine, Care Coordination, Occupational Health, Rural & Metropolitan Health, Population Health, Hospice & End-of-Life Care. Dedication: This work is for my parents—who faced their diagnoses with more grace than the system deserved, and showed me exactly what was missing. Every SynquUp™ product is what I wish I could have placed in their hands. I hope it finds its way into yours.